There's a word in the English language that, when you hear it, is likely to either make you feel guilty, or make you turn off. Do you say it? What do you do when you hear it? What's your reaction when someone says "you should" to you? It's a turnoff, isn't it? And yet it's pervasive in the way many people speak in business. There's the person who thinks they're a coach and you can benefit from their wisdom. Instead of listening and carefully reflecting ideas for you to figure [...]