We've all been there. You're in a meeting with a prospect or customer and someone on your team says the wrong thing. You're infuriated and your knee jerk reaction is to correct your teammate in front of the customer. Or get angry with your teammate. Not a good idea. This can happen when you take a junior engineer into a meeting and she feels she has to tell the customer everything that's wrong with the product. Or a senior executive who commits you to a schedule you know you can't [...]