customer management Archives

Customer love

There is nothing that feels as good as an email from a customer like this one we received today. This is from a company who wishes to remain confidential - but suffice it to say they are a large customer and have 9,000 employees using FirstRain intelligence. Well done Cory, Sagar, Ashutosh, Sweety and the rest of the support team. And thank you Jeff for your support of my team.Cory and Team: I just wanted to pause and say “thank you” to each of you for the hard work you [...]

Don’t drop off the grid if you support my customers

Sometimes I can be a hard ass.We have a very flexible vacation policy at FirstRain, but I also have a deeply held principle that customers come first, ahead, even dare I say it, of vacation. Preparing for the break this year (when I encouraged everyone to get some down time) I also had to give some pointed input to my customer facing team. I have no problem with our R&D guys dropping off the grid. I do have a problem with customer facing employees dropping off the grid unless they [...]