Tag

mentoring

Equality

Equality as an ingredient for peace: from Gaza to Ramallah to Tel Aviv

It’s hard to know if you can make a difference. Small actions, personal actions, can they in some small way change the path to peace? Who knows, but why not do them anyway just in case? Here’s the story of our efforts; the story of WE2, women for economic equality, and our mentoring mission in January 2018.

Early this year I led a delegation of Silicon Valley executive women to Israel, Gaza and the West Bank to mentor women entrepreneurs. As I posted before we left:  I am more deeply convinced now in 2018, than ever before, that the long-term path to a more sane, peaceful world is equality for women. The research is conclusive. Investing in girls and women transforms economies, and healthy, growing economies are more peaceful. We were six women from Silicon Valley with a broad set of experiences between us as entrepreneurs, leaders, engineers, lawyers, recruiters and product designers and plenty of experiences, good and bad, to share. Together we believe women achieving economic equality is essential for sustainable peace.

It was an extraordinary experience.

Tel Aviv is one of the great startup success stories with energy and intellect oozing out of every crack in the pavement and second only to Silicon Valley. But even in Tel Aviv startups need help and their statistics for women are bad as ours. Low numbers of female founders, crazy low percentages of venture capital going to women. Frustrating for Israeli women, but the norm in tech, and something we can actively change by mentoring and investing in women. I had done some business plan coaching for female Israeli founders a year earlier and so knew of the hunger for women mentors – and this time I reached out to the non-profit Startup Nation Central for help to put the delegation together – asking first if they thought there was demand.

SNC more than exceeded our expectations of what we could accomplish in a handful of days! We met with hundreds of female entrepreneurs, executives and aspirers through panels, round table coaching sessions and one on ones. We talked about the “hard knocks” of our careers and shared the experiences that we had learned from – such as grasping opportunities before you feel ready, taking risk, becoming a CEO or realizing being fired is sometimes the best thing that happened to you. We met with women board directors of Israeli companies to compare notes on the challenges of being (often the only woman) on boards and with leaders of non-profits working on the role of women in Israeli society.

We learned how even hip and liberal Tel Aviv is patriarchal, of the challenges working in startups or technical jobs while holding to Orthodox rules and the lack of role models for successful female CEOs.  I had naively assumed that since young Israeli women serve in the Army alongside of men they’d both be tough (and I know a few stellar examples) and would have equality opportunity. But not the case. Everyone spoke to us about the elite intelligence Unit 8200 (famous for cyber security excellence and the best unit to be from if you want to do a startup). In 8200 we learned that while the initial numbers of boys and girls joining are equal the gender stats are that the more technical the departments and roles, the lower number of women. Is this because you sign up for more years if you join 8200? Or because the roles are more technical? I doubt it, and no one we spoke to could explain it, but the Israeli women seeking equality for the next generation of technical entrepreneurs are trying to understand the underlying reasons.

Startup Nation Central also made sure we got educated about the politics too, which we appreciated. We listened to, and learned from, community leaders – political, societal and peace makers. It is an understatement to say the politics and history is complex so we chose to listen carefully, not take a position and to simply try to understand better than we did before. Some of what we heard appalled me, some reassured me. We learned a powerful metaphor for the calamity of the peace negotiations which has stuck with me: The Israeli and Palestinian political bodies are like a traumatized divorcing couple who can chose one of two paths. They can try to mutually destroy each other, and destroy the future for their children, or they can acknowledge their trauma and work together to create a future for their children. The metaphor fits the current situation and it is unclear which path will prevail in our lifetimes.

Our experiences in Gaza and the West Bank had very different top-level issues, and yet many of the core issues of being women in business are the same. How to raise money, how to grow your career, how to balance family and work, how to challenge the traditional role of women in your society when you know you can do more!

In Gaza we were hosted by Gaza Sky Geeks which is a subsidiary of the Mercy Corps NGO who arranged our entry. The Gaza Strip is a desperate place where the borders are controlled by Israel and Egypt, you cannot enter and residents cannot leave without a permit, which often is not granted.  Unemployment is 42% in Gaza, the highest in the world and youth unemployment is close to 60%. Poverty rates are high and living conditions are bad. Little clean water, limited electrical power, issues with sanitation, medical care, infrastructure maintenance… you name it it’s hard. And yet, to the great credit of the GSG leadership, the GSG team has built a tech accelerator with its own power and a shared work space for more than 140 young people, men and women, to learn how to code and to start small businesses, taking advantage of the freedom the internet and digital skills can provide. The space is warm, light and full of optimism, like an incubator should be. Volunteers come through frequently (by far the most useful are full-stack developers or people who can teach design thinking) and, like entrepreneurs all over the world, the young people we met with wanted to tell us about their businesses and the challenges they are up against.

Here we mentored both women and men. Some of us taught small classes on early stage product design, some reviewed business plans and worked with the entrepreneurs to find ways around the unique product development and distribution challenges Gazans face (remember the borders of Gaza are closed to all but a very few). The amounts of funding in Gaza are very small, maybe $10,000 to start a business, so it impressive to see how far some entrepreneurs have come on less money than many Silicon Valley startups would spend on frivolities.

We met with young women to share our careers and while our lives in Silicon Valley are, without question, so much easier than those of the women in Gaza, we had plenty of laughter around our shared experiences. The feeling of being overwhelmed and learning how to simply survive every day while your husband, children and job compete for your time, or to survive the judgement by others as to whether you should be a leader or not. But for many of the young women at GSG they not only had all our challenges and more; they are also working two jobs. One is their startup, the other is a paying job to survive. They just do not have the luxury to only work on their startup.

One example is Amal AbuMoailqe, a young woman who is a degreed, qualified mechanical engineer and who is CEO of a Gazan product and consulting company solving engineering problems she and her team sees in Gaza. Here is her product, the Sketch wheel, designed to help get heavy loads up stairs when you have no power. It is said “necessity is the mother of invention.” It is certainly true in Gaza.

We stayed overnight in Gaza City and, unlike when I visited a year ago, we were very limited in what we could do outside the office or the hotel. Tensions are high after America’s stated intention to recognize Jerusalem as the capital of Israel and so we were not able to walk around and explore. There isn’t money for maintenance for most properties (water came in under the window and flooded my hotel room floor when there was a heavy storm overnight) but food for special occasions, even in Gaza, is delicious and our hosts took pity on us before we left and took us out for kanafeh – the heavenly Palestinian dessert made of honey and cheese. Sharing the pleasure of food with friends is important, no matter what the situation.

And while in Ramallah there is more physical freedom than in Gaza, life is still very hard for entrepreneurial young women. There we met with students studying computer science and young women in technical and product roles who had so many questions about how to grow their careers. It’s so much harder for women to take risk with their careers in a society with high unemployment. They simply cannot put their current job at risk by applying for a new job, even in the same company. Low unemployment such as we have in tech in the US is a luxury which allows a young engineer to move around and try different roles to see what she most enjoys.

But high unemployment in the West Bank is also unleashing female business creativity. Because it can be hard to get a job, young women are building their own businesses in creative ways. We were also hosted by the Palestinian Business Women Forum where we met, and listened to, a remarkable group of young, female business owners. Traditionally women are not bakers in Palestinian society, and yet we met with three who are breaking with tradition and building bakery businesses. One is even now being hosted in London because of the quality of her desserts. One 28 year old woman had built a food distribution business to get local products from farm to store efficiently and determinedly shared her samples with us to show us the quality of the cheese. Women are organizing travel, designing clothes, using the internet and social media to get their message and products out.

It’s impossible to visit the West Bank and speak with Palestinians living there without feeling the pain of the ordinary people living with check points and restricted movement. As is so often the case the individual Israelis and Palestinians we met want peace. They hold no ill will at the individual level, but politics gets in the way. The emotion is intense and I was deeply moved by a Palestinian friend who, after a dinner we hosted, said to me in shock “I have never hugged an Israeli before” – yes women hug when they are talking about intense subjects.  I do not presume to take a position on the political crisis in the Palestinian territories – I say again this is complicated – but whatever the reasons the human pain and suffering being felt on both sides, for different reasons, is real. We felt honored and humbled to listen to young women’s stories and share, in some small way, our experiences with them. The trip also confirmed for me that I can read all the books in the world, and watch films and documentaries, but I cannot begin to understand until I go on the ground, experience and listen.

So was it helpful to the women we met? We hope so but from two very different perspectives.

First, the closer an entrepreneur was to having her business plan under way, and some level of product in development the more helpful we could be at a practical level. I met with an entrepreneur with a terrific voice analytics technology to diagnose the progression of dementia who needed business presentation advice, and one who has a brilliant idea (and patent) for stroke treatment who needs to talk with VCs with FDA and medical device experience. Advice, brainstorming and connections are things we can provide. Several of us are in follow up sessions on Skype and in person now; on the ground, sharing our practical experience and Silicon Valley resources.

But the second, which we did not fully appreciate beforehand, is that we are existence proofs that women can lead. We prove, consciously or not, that it’s possible and young women told us over and over how exciting it was to hear our stories – which we did our best to make funny and self-effacing. We talked about anger, and fatigue, and lack of confidence – we did not hold back on the reality of being women in the minority swimming against the current. We appreciate, and do not take for granted, how privileged our starting points were and yet the six of us also shared how hard we had to work, how much crap we took from some men around us and how much personal and professional risk we had to be willing to take to get ahead.

Finally, on a personal note, it is so clear to me that it’s time for women to take an equal role in business. It’s unacceptable that company after company, in Israel, in the West Bank, in the United States has all male leadership or maybe one token female executive or female board member. Women are half the population, they are highly educated in many cases, and we now know that when economically empowered they create a more peaceful society. It’s time for women to have economic power, economic opportunity, economic equality. And no more so than in places where peace is so elusive.

Thank you to the Startup National Central, to Gaza Sky Geeks, to the Palestinian Business Women Forum and the Ramallah executives (you know who you are) for organizing and hosting us, and to Indagare for arranging our travel. We self-funded our trip. If you’d like to help the women on the ground come with us next time and/or invest in women led startups in the region.

Here’s my TV interview on our delegation on i24 while in Tel Aviv:

A delegation of female Silicon Valley tech executives & entrepreneurs are helping empower their Israeli & Palestinian counterparts; Penny Herscher & Start-Up Nation Central's Ayelet Tako on i24NEWS English's #TheRundown, with Calev Ben-David & Nurit Ben

Posted by Calev Ben-David on Tuesday, January 16, 2018

 

Our delegation with Israeli community leaders who are advocating for equal opportunities for women

Three of us on a panel in Tel Aviv sharing “hard knocks”

With young women who are building their own businesses in Ramallah

Selfies are a big deal in Gaza Sky Geeks

Two types (Gaza and Nablus styles) of amazing kanafeh. We were hooked!

Photos: Jerusalem, Tel Aviv and Gaza City © 2018 Penny Herscher

Leadership

Five tough lessons on being a mentor

Coaching and mentoring is increasingly popular, everyone wants one, everyone has one. This is somewhat a result of the explosion in the number of startups over the last ten years, but also because the word is out that getting a good mentor can really help you grow faster at any stage of your career. And women want to help women!

I have mentored on and off for the last 20 years but in the last 2 years since I stepped down as CEO I have focused almost entirely on women, especially new CEOs and entrepreneurs. And I have learned some hard lessons in this process – all of which are obvious, but all of which can be easily forgotten.

1. Not everyone who asks for your help is a good match

The chemistry has to work. The mentee has to truly want your advice, and you need to enjoy being with her. Trust your gut. If you find the interaction tough on the first meeting then it is unlikely to get better (a bit like dating). If you find the mentee talks more than they listen take a deep breath and assess whether you can be effective (unless that is the issue she is asking for help on). If you are irritated, or even bored, in the interaction ask yourself honestly can you be helpful.

2. Trust is essential

And the trust needs be to two-way. You must trust enough to be truly yourself and give the honest advice you believe in as constructive a way as you can, and vice versa. If you start to believe that either of you cannot, or is not, being open and honest then gently end the relationship.

3. Again, trust is essential

Growth is hard and takes introspection and vulnerability; it takes the mentee having the ability to admit when she has messed up, or to hear difficult feedback. Only by facing mistakes can you get to the bottom of why it happened and then talk through a change in knowledge or skills to be pursued. If you are mentoring someone who has answers for everything, or who cannot admit their challenges, then again, gently end the relationship. Likewise if you don’t feel emotionally safe in the relationship.

4. Be clear about motivation, especially yours

Because coaching becomes a labor of love it’s important to be clear about what is motivating you in the relationship. I get asked many times a week to be a mentor and I have learned, the hard way, to pay attention to what is driving me. It’s not about making money (because even if you charge for your time as a consultant or take stock options there are easier ways to make money). It might be about responding to a friend who has asked you to help someone they are vested in in some way. But in the end the most productive relationships develop because you care; you care that she grows and becomes successful. I recently started mentoring a future star who was willing to pay for basic workplace skills coaching in her first job but I feel so privileged that she is genuinely seeking my help that I signed up and said “no I won’t take your money”. Sometimes I do, if many hours are needed and the company will pay, sometimes I don’t.

5. Have integrity about your standards

I’m passionate about women achieving economic equality. So passionate I am leading a delegation of women into a tough part of the world next year to help female entrepreneurs. But I am realizing equality also means no short cuts for women. Women leaders need to be held to the same ethical and legal standards as men, no matter now much I may want to cut a female leader some slack when I see bad behavior. And I need to hold myself to the same standards. So sometimes the process hurts because I want so much for women to win, but not at the cost of my integrity.

All that said, mentoring and coaching can be incredibly rewarding, especially when I work with smart young women who are becoming amazing leaders and I get to participate helping them in some small way (ladies you know who you are!).

Photo: Snippet of Caravaggio’s Judith and Holofernes, Rome  © 2016 Penny Herscher

Career Advice

Five practices you can learn so that “I told you so” is a gift

Does it irritate you when someone says “I told you so” to you?

You’d be quite normal if it does. There is nothing quite as annoying as having a know-it-all tell you that they knew better than you all along and you did not listen.

And yet, if you can check your ego, and if he did actually tell you so, then you’ve been missing a gift. Of course, this only makes sense if you are getting advice from someone who is often right, and who cares about you, otherwise it could be the blind leading the blind!

I have been fortunate enough to have two mentors who were not shy about telling me what they thought, and that I was an idiot when I didn’t listen. I saw one yesterday who, as we talked about the last couple of years, found not one, not two, but three times to say “I told you so”. By the last one he gave me a big grin and said “I think I told you that too!”

On the heels of the laughter, and the chagrin I feel that he was so often right, here are five practices that can help you milk your mentors for their wisdom and make sure you can hear it!

1. Learn to listen to business advice from people who have done it before. Whether it comes to building your engineering or service team, designing a big customer contract or hiring your first sales people if you are working with someone who has done it before, and who is respected, listen carefully. While their advice may not be perfect, and you may not like what they have to say, if they are willing to put the time in to work through an issue with you listen, take notes, and if you don’t follow the advice have a damn good reason. And frankly the argument of “you are not current” or “things are different now” is bs. While pace, technology and regulations changes, the fundamentals of what it takes to build a team and a thriving, profitable business are in common across a huge range of styles of company (as my mentor and I agreed yesterday comparing notes of the range of companies we are both working with now).

2. Pay attention to when someone is sharing a personal story with you. A story which is painful to tell probably has a strong lesson in it. If your advisor is sharing a major mistake they made dig in and try and understand what do they wish they had seen beforehand, or what did they see and ignored? Are there parallels for you today where you are avoiding something that is in front of your eyes but you don’t want to see it? This could be as far ranging as a personnel mistake, or a personal mistake!

3. When someone tells you something you don’t agree with, and your first reaction is to think in your head that you don’t agree – and so to argue – stop yourself and ask questions. I love the Covey habit “seek first to understand, then to be understood” and too few people use this habit. As someone who coaches every day now, I pick up very quickly whether an entrepreneur understands the power of questioning to figure out what they should know that they don’t know.

4. Pay attention when someone is angry with you. Either they are a jerk and have no business being angry with you, or they care enough that your reaction is upsetting them. Now you can’t take on everyone else’s issues, of course, but anger or intense emotion or stress is a guide that is often worth following. Don’t react with anger, take a deep breath, apologize that you have upset them, acknowledge that they care, and ask questions (see above) seeking to understand the source of their emotion. Maybe you’ve heard them but you are not being skilled in acknowledging that, or maybe you have not been listening. For myself, I have found the skill of active listening “I think you said xxxx, did I understand that correctly?” can be very powerful when an advisor is frustrated with me.

5. Follow the joy in business. Too often we spend time talking through what’s going wrong, and yet some of the best lessons I could have learned (and got an “I told you so” about later) were about where/how I was going to be happiest. Work can be terrific fun if you stay grounded and don’t get wrapped up in your ego so if someone who cares about you is trying to give you advice to “lighten up” (as one of my early mentors told me) do yourself a favor and find a way to ground yourself.

And if you can do all that you’ll be a better able to hear advice than most!

Photo: Villa Farnesina, Rome  © 2016 Penny Herscher

Equality

Why women need sponsors more than mentors

I was on a panel at GHC 2012 last week “Sponsors or Mentors – which will get you there?” Standing room only in a large room, it was clearly a topic of great interest to the female tech students and geeks at the conference. And the questions were priceless…

The panel, lead by Anne Losby of Thomson Reuters,  was prompted by a report Catalyst put out last year on Sponsoring Women to Success. In it the research clearly shows sponsorship is a powerful differentiator at the top and key to overcoming the barriers for women. And while we are making good progress as a gender, and women make up more than 50% of the workforce, they still only make up 3.8% of the CEOs of the Fortune 500. So plenty of room to improve the ratio.

First – do you know the difference? Mentoring has been talked about for
years but talking about sponsorship is a fairly new fashion. Mentoring is about advice and coaching, helping the younger employee figure out the system and skills. My advice to people seeking mentors is seek someone willing to tell you the truth about yourself. Seek someone who will hold the mirror up to you (and your behavior), even is the image is ugly. And a great mentor will put the time in to teach you.

A sponsor, however, is not a mentor. A sponsor has power and the ability to help you get ahead. They know you — strengths and weaknesses, talents and warts — and are ambitious for you. They help you prepare for opportunity by steering you into the right experiences and the right training. They will advocate for you and make the case when you are not in the room for why you should get the next promotion, the next cool project. They win when you win be because the company, and possibly their reputational capital in the company, are stronger when you do.

I experienced this myself in my first 12 years in Silicon Valley. I worked for 2 companies – one for 4 years, one for 8, but was never in the same job more than 21 months. I had two sponsors (although I could not have labeled them as such at the time) who were watching me, grooming me and putting me into opportunities to learn and stretch. Both were men, because back then there were no women in the organization above me. I would not have become a tech CEO at 36 without their sponsorship.

So why is this so important for women?

The tough reality is that women face a double bind. Catalyst research has shown that women who advocate for themselves can be penalized in the workplace. Women get labeled as “aggressive” when the same behavior in a man would be labeled as “assertive”. I’m not complaining, it’s just reality and so sponsors can help women get ahead by advocating for them and helping them avoid the double bind.

Sponsors are also important for women because men tend to know what they want and ask for it, women tend to wait to be asked. There is unconscious sterotyping going on with the men judging the women who do ask, but there is also stereotyping going on by the women who restrict their own behavior. Afraid to appear “pushy” or “too aggressive” they moderate their own behavior to meet the expectation of humility from women.

And this is where the questions lead on the panel. All the discussion, in the end, led to the double bind. How to get ahead and ask for the project, the job, the doctoral research without offending the men around you and being judged? Lots of advice ensued, but in the end I told the group to “Just go for it and course correct when you are in the job. Don’t tap down your natural energy and your drive, we need that in our companies!” Strong women (and men) – apply here.

Career Advice, Equality

How to think about your career path

I was asked to speak to a mentoring group at our audit firm – Frank Rimmerman – this morning. It was an early morning group – all women – all accountants but in different roles: auditors, internal accountants and outsource accounting. All under 40, the majority under 35.

Since it was an early morning session, and I only had 45 minutes, I decided to take a casual approach and discuss three basic guiding principles to help the audience structure their thinking about their career path.

After a preamble about the path my career had taken I walked through the following three principles:

1. Think about your career as a pyramid, not a ladder, and so think about the set of skills you need to build up over the first 10-15 years of your career. It’s important to have a realistic view of what you are currently good at, but also what the gaps are in your skillset, and then to pick opportunitities either within the firm, or if need be switch firm, in order to fill in the critical gaps.

In my case I shared the time when I wanted to be a CEO but got the candid feedback from a VC that I would never be recruited to run a startup unless I had experience managing a P&L. Hard to hear, but great advice, and at that point I set out to get a GM job so I could learn P&L management.

2. The people you work with and for are far more important than your title or how much money you make. There are 1000+ ways to do something wrong for every 1 way there is to do something right. Working for high quality people, working with high quality people is critical at the early stages of your career (well it’s always important but it is especially important when you are on the steepest part of your learning curve). It is 1000 times more efficient to see and learn the right ways early on.

In my case I have a viewpoint that life is short, we spend many hours every day at work, and it is simply not worth the time to work with and for people you don’t respect and that you can’t learn from. You don’t have to like them. You do need to respect them. Pick a high quality firm to work for.

3. You are responsible for your brand, you must take control of your own PR. It is true in life that people think of you what you think of yourself. They see the you you project to them. As a women in particular you need to be very aware of the projection you give – your confidence, your willingness to speak up, your courage in volunteering for hard jobs. Men often understand this early on – society rewards confidence and even brashness in a man, but while social society does not reward that in a woman (remember you are supposed to wait to be asked to the prom), work society gives opportunities to the confident. So – take charge of your own brand.

Think about the funny side of this and you’ll realize how true it is. Women often excel at self deprecation – how many times has it happened to you (if you are a woman) that when someone compliments you on what you are wearing you respond with “really, I got it on sale” or “really, you don’t think it makes me look fat?”. Men just don’t respond that way, they just say “thank you”.

I enjoyed talking with the Frank Rimmerman team – they have different issues being in an accounting firm, and yet many of the same issues – how to figure out the catalog of skills they need, how to get mentoring, the child-rearing challenge, and how to network. I was glad to be another voice in the discussion and to share some of my life lessons.