Customers are usually really fun to work with, but sometimes you run into a difficult one, a classic "tough customer". So what do you do when you have to work with a customer who is a true bully? You know, the customer who throws his weight around, talks over you, raises his voice if you push back, disrespects you and insults you with aggressive behavior. I've dealt with my fair share of bullies over time and learned the following approaches to defusing the bully behavior. Note, all these tips refer [...]