I've had a couple of recent incidents where I was reminded, yet again, of how important it is to meet in person on critical decisions.I say this in a context where today most of my daily meetings have some phone component. FirstRain is across three sites: San Mateo, New York and Gurgaon and so most of our meetings and discussions will have at least one person on the phone. So we have had to get good at it. And we use GoToMeeting a lot (if you use WebEx today - [...]