We try to capture everything - we really do. But the reality is so much of our wisdom is in our heads and it's never more apparent than when trying to train someone new. At FirstRain we have a new executive - the fabulous Daniela Barbosa who just joined us from Dow Jones. She's smart and experienced and I want to bring her up to speed as fast as possible but pointing her to our systems is, I know, simply insufficient. We think we capture everything about our users and [...]