Don’t drop off the grid if you support my customers
Sometimes I can be a hard ass.We have a very flexible vacation policy at FirstRain, but I also have a deeply held principle that customers come first, ahead, even dare I say it, of vacation. Preparing for the break this year (when I encouraged everyone to get some down time) I also had to give some pointed input to my customer facing team. I have no problem with our R&D guys dropping off the grid. I do have a problem with customer facing employees dropping off the grid unless they [...]