Don’t drop off the grid if you support my customers

Sometimes I can be a hard ass.We have a very flexible vacation policy at FirstRain, but I also have a deeply held principle that customers come first, ahead, even dare I say it, of vacation. Preparing for the break this year (when I encouraged everyone to get some down time) I also had to give some pointed input to my customer facing team. I have no problem with our R&D guys dropping off the grid. I do have a problem with customer facing employees dropping off the grid unless they [...]

By |2017-12-06T17:02:25-08:00December 31, 2011|Career Advice|0 Comments

Changing to a new (really cool) vacation policy

We've made a terrific change this year to our vacation policy - which is basically not to have one. As of January 1 our employees can take as much vacation as they need provided they are getting their work done. The idea of doing this for all employees was pioneered by Netflix and we've decided to follow their excellent lead for our US team.This change is one more thing we're doing to build a great culture. We have a very intense culture today. People work hard, they work long hours [...]

By |2017-12-06T17:15:36-08:00January 6, 2010|Leadership|5 Comments
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